Keeping a record of customer texts for property management
Tenants text maintenance requests and payment plans. When it's disputed, the thread settles who promised what.
What's on the line
Say a typical deal runs around $1,500 and even about 6% go sideways — that's real money resting on a text thread you might not be able to reproduce. The risk: a tenant disputing a maintenance promise or a charge.
Capture these in every conversation
- Maintenance requests and promises
- Lease terms and move-in/out
- Payment arrangements
Works alongside AppFolio, Buildium, Yardi.
Give your reps one number — keep every word
KeepTrace captures every customer text from a shared team number — timestamped, searchable, and yours to export in seconds.
See how it works →The figures above are illustrative — for framing your own numbers, not cited industry statistics. General information, not legal advice.
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Updated August 2026