Keeping a record of customer texts for auto dealerships
'You said the trade was worth…' lives in a text thread. Keep it and the back-and-forth stops being a he-said-she-said.
What's on the line
Say a typical deal runs around $2,000 and even about 7% go sideways — that's real money resting on a text thread you might not be able to reproduce. The risk: a buyer claiming a different price or promise than the actual deal.
Capture these in every conversation
- Price, trade, and payment agreed
- Promised features or fixes
- Delivery timing
Works alongside DealerSocket, VinSolutions, CDK.
Give your reps one number — keep every word
KeepTrace captures every customer text from a shared team number — timestamped, searchable, and yours to export in seconds.
See how it works →The figures above are illustrative — for framing your own numbers, not cited industry statistics. General information, not legal advice.
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Updated August 2026