Keeping a record of customer texts for home services & contractors
Quotes, change orders, and 'can you also…' all happen over text. Without a record, a scope dispute is your word against theirs.
What's on the line
Say a typical deal runs around $6,500 and even about 8% go sideways — that's real money resting on a text thread you might not be able to reproduce. The risk: a customer claiming you promised work, a price, or a date you didn't.
Capture these in every conversation
- The quoted scope and price
- Change orders and add-ons
- Scheduling and warranty promises
Works alongside ServiceTitan, Jobber, Housecall Pro.
Give your reps one number — keep every word
KeepTrace captures every customer text from a shared team number — timestamped, searchable, and yours to export in seconds.
See how it works →The figures above are illustrative — for framing your own numbers, not cited industry statistics. General information, not legal advice.
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Updated August 2026