KeepTrace vs Google Voice
Google Voice gives a rep a second number that isn't their personal cell — a real step up. But it's built for individual use, not a team's system of record: history and export are manual, and there's no consent tracking or CRM tie-in.
| KeepTrace | Google Voice | Notes | |
|---|---|---|---|
| Reps text from a shared team number (not personal cells) | ✓ | ~ | A separate number, but provisioned per person, not a shared team line. |
| Every customer message timestamped and kept | ✓ | ~ | Keeps message history in the account. |
| Searchable record of what was agreed | ✓ | ~ | Search is basic and per-account. |
| One-click export for a dispute or audit | ✓ | ~ | Export is manual, message by message. |
| The record survives a rep leaving | ✓ | ~ | Tied to the Google account it lives in. |
| Consent / opt-out is tracked | ✓ | — | No built-in consent/opt-out handling. |
| Works alongside your CRM | ✓ | — | No native CRM sync. |
✓ = yes · ~ = partial · — = no. A general comparison of how each fits keeping a defensible record of customer texts; Google Voice may be the right tool for other jobs. General information, not legal advice.
Give your reps one number — keep every word
KeepTrace captures every customer text from a shared team number — timestamped, searchable, and yours to export in seconds if a dispute or audit ever lands.
See how it works →Updated August 2026