How to text customers from a company number
Reps love texting from their own phones. Here's how to move to a shared company number without slowing anyone down.
- Pick a shared team number. One number the whole team texts from, so conversations belong to the company, not the rep.
- Keep it as fast as personal texting. If the tool adds friction, reps route around it. It has to feel like texting from their phone.
- Bring the history along. Reps won't switch if they lose their threads — carry the history over.
- Set the rule and the reason. Explain that it protects them too: no more digging through personal texts when a deal is questioned.
FAQ
Won't reps resist giving up their cells?
They resist friction, not the number. Keep it fast and frame it as protection — the record covers them when a customer's memory differs.
Written for sales managers rolling out a shared texting line.
General information, not legal advice.
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Updated August 2026